Overnight Self-Care Lip Mask
- Hassle Free 30 Day Returns
At SOVA, we're committed to getting your favourite lip care essentials delivered safely and efficiently. We want your shopping experience to be as smooth as possible, from checkout to delivery.
1. Order Processing
- Orders are typically processed within 1–3 business days.
- During promotional periods or product launches, processing times may be slightly longer.
- Once your order has been dispatched, you will receive a shipping confirmation email.
2. Shipping Times
Estimated delivery times are as follows:
Shipping Destination Estimated Delivery Time: 7–10 business days Worldwide
Please note that delivery times are estimates and may vary depending on your location, courier services and customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
From time to time, SOVA may offer free shipping promotions or special delivery discounts.
4. Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking information (where available).
You can use this information to follow your order until it arrives at your doorstep.
5. Delayed or Lost Packages
While we do our best to ensure timely delivery, occasional delays can occur due to circumstances outside our control.
If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team so we can assist.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
SOVA cannot guarantee delivery or replacements for orders sent to incorrectly entered addresses.
If you've entered the wrong address, please contact us as soon as possible. We'll do our best to help before your order is dispatched.
7. Contact Us
Have a question about your delivery?
Our team is here to help.
Email: admin@sovalip.com
Thank you for choosing SOVA.
Your everyday essential. Your nightly ritual.
